Shipping

We use Courier Post/Aramex for our shipping New Zealand nationwide and and DHL/EMS/Aramex for our shipping to Australia and Worldwide. As standard we use cardboard boxes, bubble wrap bags, and tracking which will be emailed to you.

Postals are FREE within New Zealand on orders NZD $160 inc GST and over – Sent through NZ POST/Aramex
Postals are FREE to Australia on orders NZD $200 inc GST and over – Sent through Courier Post/AU Post
Courier costs NZD $5.50 inc GST New Zealand wide for orders under NZD $160.00 inc GST
Post to Australia costs is NZD $19.50 inc GST Australia wide for orders under NZD $200 inc GST
Express Courier costs NZD $35 inc GST Australia wide – Sent through DHL/EMS/Aramex
All other international destinations – Worldwide Standard Post Tracked (4-11 working days) : NZD $52 inc GST
All other international destinations – Worldwide Express Shipping – Tracked & Signature DHL/EMS (3-9 working days) : NZD $70 inc GST

Please allow three working days for Courier Post to deliver in NZ and longer to get to Australia. Someone will need to sign for the delivery. If you order a Vape (which includes any batteries) outside of New Zealand then we fill your order only using DHL.

Customs & Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website could be prohibited for importation into certain countries.

Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, We endeavour to make note of this on the product detail page. It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Empire Nutrition NZ accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.

Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund you the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We recommend you contact your local Customs Office for further information on import regulations in your country.

Returns

Consumables
When choosing from any of the range of consumables take care. To maintain safety & quality we do not accept any consumable returns if the package is opened.

We are happy to accept the returns with the following conditions:

The package needs to be unopened.
The product needs to be in near new condition.
Returns need to be within 7 days of purchase date.
A handling fee of NZD $5.00 will be charged.

Quality

We only import fine to excellent vaping products. We have chosen our range with care to look after our customers needs. Given this level of attention to care, we have found it has paid off, as we have very few return ratio. If you do end up with a faulty product – as a member of the public, you are protected under New Zealand law by the consumer guarantees act. We always try to support our customers.